The Keys to Soft Skills
Customer Experience Excellence ®
In 2019, Fabrice Roy founded with Rosa Hamoudi the Excellence Client Experience ® training cycle, which became the training and coaching division of SASU EFFISTRA.
First client: the Hôtel Méridien de Nice - Marriott. Two groups of six trainees each are trained over two days to acquire the skills and attention to detail that lead to excellence.
Excellence Customer Experience ® is not a "business" training. It is based on understanding the customer's experience through the collective analysis of concrete cases. It emphasizes the aesthetic and behavioral dimensions of the service to create a highly qualitative customer experience.
Excellence Client Experience ® works in collaboration with partners who share its vision and values.
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In the spotlight
Our values
01 /
Kindness
We take everyone's background into account. We motivate employees by emphasizing their talents and addressing essential areas of progress.
02 /
Involvement
We promote personal reflection and the emergence of solutions found by the participants themselves.
03 /
Precision
We have constant attention to detail.
This is exercised at all levels, aesthetic and emotional.
04 /
Accompaniement
We ensure a follow-up of the participants beyond the training session, in the implementation of the personal commitments validated during the training course.